Frequently Asked Questions
Everything you need to know about your Maileg order
What materials are Maileg products made from?
We use high-quality natural materials including linen, cotton, and wood. Our fabrics are carefully selected for their unique textures and durability to ensure each piece becomes a long-lasting heirloom.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that shipping fees are non-refundable unless the item arrived damaged.
Are your products safe for children?
Yes, all Maileg products are tested to meet international safety standards, including EN-71 and ASTM. We recommend checking the specific age grading on each product page before purchase.
How should I wash my Maileg soft toys?
Most of our soft fabric items can be hand-washed at 30 degrees Celsius. We recommend air drying to maintain the shape and integrity of the delicate hand-finished details.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping options at checkout, featuring our signature Maileg aesthetic and a personalized handwritten note.